REFUND POLICY
Welcome to filialgrove.shop. This refund policy applies to all children’s sofas and related products purchased on this website; please read and understand the terms carefully before placing an order.
Due to changing market conditions, rising operating costs, and long-term operating losses, filialgrove.shop has decided to launch a clearance sale. All children’s furniture products on the site are from existing inventory, and sales will gradually cease once the clearance concludes. Despite the clearance status, we remain committed to properly handling refunds and after-sales service for every order in accordance with this policy.
Scope of Refunds
If the item you receive has quality issues, sustains damage during shipping, or differs significantly from the order description, you may apply for a refund or a return-and-refund service, provided you meet the eligibility criteria. All applications must be submitted within the specified timeframe and are subject to review and approval.
Order Processing Time
All orders are processed on the day they are placed. Once an order enters the processing or shipping stage, refund requests will be evaluated based on the order’s current status.
Shipping Timeframe
Once shipped, delivery is expected within 2 days (for shipments within the United States). Delays caused by logistics or force majeure do not affect your right to apply for a refund within the specified timeframe.
Return Period
You may apply for a return within 30 days of receiving the item. Requests made after this period will not be accepted, unless otherwise required by law or in special circumstances confirmed by customer service.
Refund Processing Time
Once the returned item passes inspection, we will process the refund within 3 days. The refund will be returned to your original payment account; the actual time it takes for funds to appear in your account may vary depending on the payment provider’s or bank’s processing procedures.
Non-Refundable Situations
The following situations may not be eligible for a refund:
Requests made after the 30-day return period
Damage caused by human error or improper use
Missing original packaging or accessories
Returns based on personal reasons unrelated to quality (e.g., determining the item is unsuitable)
Special Note (One-Time Purchase)
All products on this website are sold on a “One-Time Purchase” basis, corresponding only to a single order transaction. There are no membership subscriptions, automatic renewals, recurring charges, or other ongoing billing arrangements. Once payment is complete, refunds may only be requested if the conditions of this refund policy are met.
Thank you for your understanding and support regarding filialgrove.shop. During the clearance period, we will continue to diligently fulfill our obligations regarding refunds and after-sales service for every order.