CARRIAGE TERMS
Welcome to filialgrove.shop. This shipping policy applies to all children’s sofas and related products purchased on this website; please read it carefully before placing an order.
Due to changing market conditions, rising operating costs, and long-term operating losses, filialgrove.shop has decided to launch a clearance sale. All items on the site are from existing inventory, and sales will be gradually discontinued once stock runs out. Despite the clearance phase, we remain committed to properly handling every order in accordance with this policy and striving to provide stable, reliable delivery services.
Shipping Coverage
Currently, we only support delivery within the United States. All orders are shipped from a U.S. warehouse; international shipping is not available at this time.
Order Processing Time
All orders are processed on the day they are placed. Once payment is confirmed, we will arrange for packaging and shipment as soon as possible. Processing times may be adjusted due to holidays, severe weather, or other force majeure events.
Shipping Time
Once shipped, orders are expected to arrive at the delivery address within 2 days. Actual delivery times may vary slightly due to the destination region, logistics arrangements, or force majeure factors; we appreciate your understanding and patience.
Order Tracking
After your order has shipped, you can check the shipment status using the order information provided on the website (if tracking services are available).
Delivery Instructions
Please ensure that your delivery address, contact number, and other details are accurate when placing your order. If delivery fails, is delayed, or the package is returned due to incorrect information, the situation will be handled in accordance with our website’s policies.
Return Policy
You may request a return within 30 days of receiving your item, provided it meets our return policy requirements. Returned items must be in good condition and comply with our return criteria; please refer to the Refund Policy page for specific details.
Refund Processing Time
Once a return is approved and meets refund criteria, we will process the refund within 3 days. Refunds will be issued via the original payment method. The actual time it takes for funds to appear in your account may vary depending on the processing speed of your payment provider or bank.
Thank you for your support and understanding regarding filialgrove.shop. During this clearance period, we remain dedicated to fulfilling every order—including delivery and after-sales service—to ensure a smooth and worry-free shopping experience.